5.1 Manage Devices and Resolve Problems

5.1.1 Identify basic technical problems with digital devices and environments

5.1.2 Identify and apply basic solutions for technical problems with digital devices and environments

5.1.3 Understand the common types of connections (e.g. wired, WiFi, Bluetooth) and the basics of how they work

5.1.4 Connect devices to services when supplied with credentials

5.1.5 Identify routine technical problems with digital devices and environments

5.1.6 Identify and apply routine solutions for technical problems with digital devices and environments

5.1.7 Identify settings that affect connections and make adjustments

5.1.8 Identify additional technical problems with digital devices and environments

5.1.9 Select and apply solutions for technical problems with digital devices and environments

5.1.10 Identify the difference between problems likely caused by connection issues, data issues, faulty software or faulty hardware and take appropriate action (e.g. report it to the most appropriate support people)

5.1.11 Analyse technical problems with digital devices and environments

5.1.12 Select and apply alternative solutions for technical problems with digital devices and environments

5.1.13 Diagnose and remedy common connection problems and assist others in getting connected

5.1.14 Evaluate technical problems with digital devices and environments

5.1.15 Select and apply best practice solutions for technical problems with digital devices and environments

5.1.16 Solve complex technical problems with digital devices and environments

5.1.17 Integrate knowledge of technical problems with digital devices and environments, to contribute to professional practice

5.1.18 Explain knowledge and professional practice strategies to others

5.1.19 Solve highly complex technical problems with digital devices and environments

5.1.20 Propose original concepts on technical problems with digital devices and environments